PCS Team Answers the Call in Q1
Provident’s Crisis Services Team answered 15,850 calls between January and April 2020, with an average wait time of 29 seconds. Of total callers, 89% reported feeling better after the call and 88% of those deemed high risk scheduled life-saving follow up services. “We became a backup call center for the National Lifeline earlier this year. Those callers combined with the … Read More
