Provident’s Crisis Services Team answered 15,850 calls between January and April 2020, with an average wait time of 29 seconds.

Of total callers, 89% reported feeling better after the call and 88% of those deemed high risk scheduled life-saving follow up services.

“We became a backup call center for the National Lifeline earlier this year. Those callers combined with the number of people reaching out as a result of COVID-19, economic distress, and social change has created a dramatic increase in the number of callers we serve. Our team has stepped up and saved lives,” said Provident Director of Clinical Services Lindsay Jeffries.